Shipping policy

Shipping Policy

The Fifth Thread

At The Fifth Thread, every order is carefully processed and shipped with attention to quality and detail. Please review our shipping policy below.

1. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During new drops or high-demand periods, processing may take slightly longer.

Once your order is shipped, you will receive tracking details via email or SMS.

2. Shipping Timeline

Estimated delivery timelines:

  • Metro Cities: 3–5 business days

  • Non-Metro Areas: 4–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated at checkout.

  • Free shipping may be offered during promotional periods.

  • Shipping charges are non-refundable unless the return is due to our error.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS.

If you do not receive tracking details within 3 business days, please contact us at:

📧 officialthefifththread@gmail.com

5. Delayed or Lost Shipments

While we work with reliable courier partners, delays may occasionally occur due to:

  • High shipping volume

  • Weather disruptions

  • Operational issues beyond our control

The Fifth Thread is not liable for delays caused by third-party logistics providers, but we will assist you in resolving the issue.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for failed delivery.

  • Re-shipping charges may apply.

7. Refused Deliveries

If a customer refuses to accept delivery:

  • Shipping and return charges may be deducted from the refund.

  • In case of COD orders, future COD eligibility may be restricted.

8. Damaged Package on Arrival

If the package appears damaged at the time of delivery:

Claims without proof may not be approved.